Refund Policy

Last updated: August 6, 2026

Request deadline

Refund requests should be submitted within 24 hours of purchase so that we can investigate the order promptly.

When a refund may be available

• The purchased PDF was not generated or delivered because of a confirmed service failure.
• The customer was charged more than once for the same order.
• The delivered file is unreadable or materially different from the details submitted, and support cannot correct it.

When a refund is normally unavailable

• The PDF was successfully generated with the information provided by the customer.
• The customer entered an incorrect name, date, route, or email address.
• The document was rejected or not accepted by a third party.
• The request was made after the stated deadline without a documented service failure.

How to request a review

Email support@flightdummyticket.com with the order email address, purchase time, payment reference, and a description of the problem. Eligible refunds are returned through the original payment method.

Effect on referral commission

If an order is refunded, cancelled, reversed, or determined to be ineligible, any related referral commission may be cancelled or deducted from an unpaid referral balance.